• PAYPAL and Credit CardsBuy our products with PayPal, the safest method, a quick and easy way to pay online. PayPal is an online payment secure network that operates in more than 103 countries. With PayPal, you can shop online safely, without any possibility of sharing your financial information as PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the length maximum available on the market). Clicking on “confirm order”, will open the PayPal login page to log into your account and make the payment. If you do not already have a PayPal account, you can create one from the PayPal login page, before concluding the order. It’s possible to pay through PayPal with any credit card, prepaid also. After selecting this mode will be automatically redirected to the payment page, then enter the data of your credit card and click “Agree and Continue.”
• Payments received on the website carbotti.it are due as confirmation deposits regulated by the Italian fiscal law DPR 633/72

Photos, images, product features are indicative and not binding, CARBOTTI Srl reserves the right to modify them without notice at its sole discretion, also if the same were to be incorrect without compromising the functionality and / or aesthetics of the product, the order made by the customer will be valid.

All our products are handmade by our artisans in very small batches for CARBOTTI’s customers. This is how we can ensure the sustainability of production, avoiding any fashion waste, and the uniqueness of each item, which is crafted just for you. At the same time, we are aware that you cannot wait to receive our exclusive pieces.

Please note that if you would like a customized piece (e.g. different color, different leather) the production time varies by product. Please get in contact with us at [email protected] if you would like a feedback from us on exact production time. CARBOTTI’s collection includes some highly unique pieces which require up to 15 business days to be produced. Please note that the exact delivery time may vary from 7-10 business days. If ready to ship, the handbag will be shipped during the day.

We provide Express shipping (1-2 days) for free with global couriers FEDEX or DHL. Please note that delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).
For any further question, feel free to contact us.

SHIPPING FEES, TAX AND DUTIES

We ship worldwide (excluding Russia) for free with our courier partners FEDEX or DHL
Import duties are not included in the price shown on the website. In fact, all destinations are delivered on a CPT (Carriage Paid To) basis, which means that duties are at your own charge.

Import taxes are not already included in the price shown at checkout. All other non-customs-related local sales taxes are the customer’s responsibility, and CARBOTTI is not responsible for reporting or paying additional local taxes to states.

RETURN POLICY

CARBOTTI accepts returns of unworn, unwashed, and undamaged items, with no signs of use, for refund or exchange. The security tag must still be intact and attached to returned items. Returns must be packaged in the CARBOTTI box, which must be securely sealed with adhesive tape. In case our box is no longer available, you may use another type of packaging suitable for the shipment of our items.

Right of withdrawal

The deadline for refunding a return is 14 days from the day the parcel was handed over to the carrier (either for home collection or for return to a shop).

When we receive the parcel, we will verify the correspondence between the returned products and the reason for return.
Please note that in the case of a voluntary return, the price of the transport service will be deducted from the final refund amount. If, on the other hand, the item is defective or damaged, the return is free of charge for the customer.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us CARBOTTI SRL – Via Pietro del Tocco, 31 – 74015 – Martina Franca (TA) – Italy – Ph: 0039 080 4858075 – email: [email protected] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received. Right of Withdrawal for Goods/Services/Digital Content the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal
The right of withdrawal is excluded with regard to the supply of custom-made or clearly customised goods. In this case we refer to bags containing personal elements such as letters engraved at the customer’s request.

To start a return, please follow the steps below:

• Step 1: Send a return request to [email protected] along with your order number, reason, pictures, and the name(s) of the item(s) you want to return.
• Step 2: Our customer service will reply to you with a return authorization number within 24 hours.
• Step 3: Pack up the item(s) you want to return. In the meantime, we will organize a pick-up when most confortable to you, in order to return your order to our warehouse.
• Step 4: Once we receive the package, we will process your refund.

CARBOTTI reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
In the case of defective or incorrect item, we invite you to immediately contact [email protected]. CARBOTTI reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

REFUNDS

Refunds can be made in the form of the original payment method or store credit:

• if store credit is requested, we will issue a full return of all order costs, including shipping and processing costs;
• if a refund to the original payment method is requested, we will refund the entire cost of order, including shipping and processing costs.

Refunds will be processed as soon as returned items have been checked and accepted by CARBOTTI.
For orders paid by Credit Card, the refunded amount will be available to clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal will be refunded to the original account.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

The products published on Carbotti.it can be purchased from the website and could be subject to availability due to the artisanal nature of the products.

The confirmation of acceptance of the order by CARBOTTI Srl is via email to the email address that the customer has communicated with at the time of registration.

CARBOTTI Srl reserves the right at its sole discretion the right to refuse the order.

The order confirmation email contains the following data:

• Date and number of the order
• This product, model, quantity, price
• Payment methods
• the total order amount (the amount does not include any customs taxes and local taxes in the countries outside the EU that will be paid directly to the carrier or to the Customs authorities). To buy in total safety from our online shop, please enter your details and sign up, after which purchase the bag you want. Select the product by specifying color, and quantity. Click “Add to Cart”. If you have completed your shopping, click on “show cart”, then “buy now” and “confirm the order.” Please, therefore, arrange the payment by following the on-screen instructions.
• Payments received on the website carbotti.it are due as confirmation deposits regulated by the Italian fiscal law DPR 633/72